Privacy Policy

The Mental Health Store is committed to safeguarding your privacy and the

confidentiality of your personal and sensitive health information. As a provider of online

therapy, group therapy, and psychological assessments, we are bound by the Privacy Act

1988 (Cth), the Australian Privacy Principles (APPs), and, where applicable, AHPRA

(Australian Health Practitioner Regulation Agency). This policy outlines how we manage

your information across all our services, including through our website:

https://thementalhealthstore.com.au

- Personal Information: Any information or opinion about an identified individual, or
someone who is reasonably identifiable.
- Sensitive Information: Includes health, psychological, or other data that may relate to
your mental health, diagnosis, or treatment.
- Health Information: A subset of sensitive information relating specifically to an
individual's physical or mental health.
- Telehealth: Includes therapy sessions and assessments conducted via video
conferencing, phone, or secure digital platforms (e.g., WhatsApp).

We collect the following types of personal and sensitive information:
Personal Information:
- Full name
- Date of birth
- Gender
- Contact information
- Emergency contact details
- Occupation

- Payment and billing details

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Sensitive/Health Information:
- Psychological and medical history
- Referral letters
- Treatment plans or progress notes
- Assessment results and diagnoses
- Group therapy participation and goals

We collect personal information when you book a service, submit an enquiry, complete
an intake form, during therapy sessions, through our online portal, or from third parties
with your consent (e.g., GP or other allied health professional). Data is also collected
automatically via website analytics and cookies. Information is securely stored in
electronic practice management systems.

We use your information to:

- Deliver services

- Maintain records

- Send reminders

- Respond to enquiries

- Improve services

- Comply with regulations

- Process payments

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We do not use clinical data for marketing.

Group participants agree to confidentiality, but we cannot guarantee others’

compliance. Online sessions are conducted securely, but clients should ensure privacy

on their end.

All services are provided by AHPRA-or PACFA registered practitioners. Online therapy
may not suit all clients. We are not a crisis service. Call 000 in emergencies.

We may share your information with treating clinicians, health professionals (with
consent), emergency services, as required by law, or with secure third-party providers.

Informed consent is required to collect sensitive information. You may withdraw
consent anytime, though this may affect service delivery.

We require parental/guardian consent for clients under 15. If you suspect unauthorised
sharing by a child, please contact us.

We use secure encrypted systems to protect your data. Records are retained per legal
requirements and securely destroyed afterward.

We comply with the Notifiable Data Breach scheme and will inform you and authorities
if a breach occurs.

Our website uses cookies and analytics tools to improve experience and track usage. No
personally identifying data is collected through cookies.

We are not responsible for privacy practices of linked third-party sites. Please review
their policies separately.

We may send newsletters or updates. You may opt out at any time and unsubscribe by
contacting us at info@thementalhealthstore.com.au

We may update this policy. Major changes will be posted online. This version is current
as of May 2025.

Email: info@thementalhealthstore.com.au
Phone: 0416868500
Mail: 903/50 Clarence Street Sydney, NSW 2000
For unresolved complaints, contact OAIC: 1300 363 992 or www.oaic.gov.au