Refund Policy

Fees are payable prior to, or on the day of, your scheduled appointment. Your booking is confirmed once payment has been received. Medicare and private health rebates (where applicable) are processed after payment.

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Initial Assessment Fee: $310 (1 Hour)

All Subsequent Session(s) Fee: $240 (50-minutes)

To ensure appointment availability for all clients, a 100% cancellation fee applies if:

• Less than 48 hours notice is provided, or

• You do not attend the appointment.
   

In these cases, refunds will not be issued.

If you arrive late, the session will still end at the scheduled time to accommodate other clients. Full fees apply, and refunds are not issued for lost time.

If a session is disrupted due to clinician-side technical failure, we will:

• Attempt to reschedule,
   

If the disruption is client-side (internet, device, environment), refunds are not guaranteed.

Fees for the following are non-refundable once the work has commenced:

• Reports or letters

• Assessments

• Forms and documentation

• Extended administrative requests

If you believe you have been charged in error, please contact us within 7 days of the transaction. We will review the matter promptly and fairly.

Psychological outcomes cannot be guaranteed. Fees are for clinical time and expertise, not specific results. Refunds are not provided based on dissatisfaction with therapeutic progress.

Pre-paid sessions may be refunded if:

• Cancelled with more than 48 hours’ notice, and

• No report writing or case work has begun.

Refunds relating to Medicare or private health rebates follow the policies of those providers. We cannot refund rebate-only differences.

We reserve the right to refuse refunds when:

• Policies have not been adhered to,

• There is repeated cancellation or non-attendance,

• Service misuse is suspected.